By implementing Skills Base, Andy and his team have been able to move away from Excel and pen and paper to a centralized skills management system. Having this in place enables a holistic view of the organization that anyone can access. Everyone from the CEO down can log in at any time and view the performance of an individual employee, team, role or store location.

Having this greater view of the skills and competencies of each individual also allows any new employee or existing team member looking to upskill or reskill to be trained a lot faster. This means Andy is now able to get the highest performers into the right roles quickly and at the same time get the most out of his team.

Not only does this enable far more targeted and efficient career development, the organization can move away from the traditional vertical career development process. Staff can select roles they’re interested in and can progress towards them horizontally and diagonally, giving them a lot more freedom and control over their career development.

At a planning level Andy can now also take advantage of the Skills Matrix to easily spot the skills gaps and opportunities. For instance he can now immediately see areas in need of development for specific store locations and can get his sales coaches to review the skills matrix to identify employee skill gaps before they visit a store.