(Career Asssessments, Exploration & Counselling)
Career: Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop
Job Description
Welcome patrons, seat them at tables or in lounge, and help ensure quality of facilities and service.
Job Tasks
Importance %age |
Task Description |
100
|
Greet guests and seat them at tables or in waiting areas. |
97
|
Provide guests with menus. |
97
|
Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings. |
97
|
Answer telephone calls and respond to inquiries or transfer calls. |
96
|
Inspect dining and serving areas to ensure cleanliness and proper setup. |
93
|
Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed. |
88
|
Inform patrons of establishment specialties and features. |
85
|
Receive and record patrons' dining reservations. |
83
|
Inspect restrooms for cleanliness and availability of supplies and clean restrooms when necessary. |
81
|
Direct patrons to coatrooms and waiting areas such as lounges. |
74
|
Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation. |
64
|
Supervise and coordinate activities of dining room staff to ensure that patrons receive prompt and courteous service. |
64
|
Assist with preparing and serving food and beverages. |
48
|
Take and prepare to-go orders. |
42
|
Operate cash registers to accept payments for food and beverages. |
34
|
Order or requisition supplies and equipment for tables and serving stations. |
28
|
Hire, train, and supervise food and beverage service staff. |
28
|
Prepare cash receipts after establishments close, and make bank deposits. |
28
|
Confer with other staff to help plan establishments' menus. |
26
|
Plan parties or other special events and services. |
19
|
Prepare staff work schedules. |
18
|
Perform marketing and advertising services. |
Work Activities
Importance %age |
Activity Description |
61
|
Performing for or Working Directly with the Public
|
60
|
Establishing and Maintaining Interpersonal Relationships
|
50
|
Communicating with Supervisors, Peers, or Subordinates
|
48
|
Handling and Moving Objects
|
45
|
Communicating with Persons Outside Organization
|
44
|
Identifying Objects, Actions, and Events
|
44
|
Resolving Conflicts and Negotiating with Others
|
41
|
Organizing, Planning, and Prioritizing Work
|
40
|
Making Decisions and Solving Problems
|
39
|
Coordinating the Work and Activities of Others
|
38
|
Performing General Physical Activities
|
36
|
Updating and Using Relevant Knowledge
|
36
|
Getting Information
|
34
|
Judging the Qualities of Things, Services, or People
|
32
|
Scheduling Work and Activities
|
32
|
Selling or Influencing Others
|
31
|
Assisting and Caring for Others
|
28
|
Processing Information
|
27
|
Training and Teaching Others
|
27
|
Evaluating Information to Determine Compliance with Standards
|
26
|
Developing and Building Teams
|
26
|
Guiding, Directing, and Motivating Subordinates
|
26
|
Monitor Processes, Materials, or Surroundings
|
25
|
Thinking Creatively
|
24
|
Monitoring and Controlling Resources
|
24
|
Coaching and Developing Others
|
23
|
Estimating the Quantifiable Characteristics of Products, Events, or Information
|
23
|
Inspecting Equipment, Structures, or Material
|
23
|
Documenting/Recording Information
|
22
|
Interpreting the Meaning of Information for Others
|
22
|
Provide Consultation and Advice to Others
|
22
|
Interacting With Computers
|
21
|
Controlling Machines and Processes
|
21
|
Performing Administrative Activities
|
21
|
Analyzing Data or Information
|
20
|
Developing Objectives and Strategies
|
19
|
Staffing Organizational Units
|
13
|
Repairing and Maintaining Electronic Equipment
|
9
|
Operating Vehicles, Mechanized Devices, or Equipment
|
7
|
Drafting, Laying Out, and Specifying Technical Devices, Parts, and Equipment
|
5
|
Repairing and Maintaining Mechanical Equipment
|