(Career Asssessments, Exploration & Counselling)
Career: Insurance Claims Clerks
Job Description
Obtain information from insured or designated persons for purpose of settling claim with insurance carrier.
Job Tasks
Importance %age |
Task Description |
97
|
Contact insured or other involved persons to obtain missing information. |
90
|
Post or attach information to claim file. |
87
|
Prepare insurance claim forms or related documents and review them for completeness. |
85
|
Review insurance policy to determine coverage. |
85
|
Provide customer service, such as limited instructions on proceeding with claims or referrals to auto repair facilities or local contractors. |
85
|
Transmit claims for payment or further investigation. |
82
|
Organize or work with detailed office or warehouse records, using computers to enter, access, search or retrieve data. |
73
|
Pay small claims. |
67
|
Calculate amount of claim. |
23
|
Apply insurance rating systems. |
Work Activities
Importance %age |
Activity Description |
58
|
Processing Information
|
57
|
Evaluating Information to Determine Compliance with Standards
|
55
|
Organizing, Planning, and Prioritizing Work
|
54
|
Establishing and Maintaining Interpersonal Relationships
|
41
|
Communicating with Supervisors, Peers, or Subordinates
|
39
|
Identifying Objects, Actions, and Events
|
38
|
Documenting/Recording Information
|
38
|
Making Decisions and Solving Problems
|
37
|
Getting Information
|
36
|
Communicating with Persons Outside Organization
|
34
|
Updating and Using Relevant Knowledge
|
32
|
Resolving Conflicts and Negotiating with Others
|
30
|
Interacting With Computers
|
30
|
Performing Administrative Activities
|
28
|
Performing for or Working Directly with the Public
|
25
|
Assisting and Caring for Others
|
25
|
Interpreting the Meaning of Information for Others
|
25
|
Analyzing Data or Information
|
24
|
Monitor Processes, Materials, or Surroundings
|
21
|
Handling and Moving Objects
|
21
|
Scheduling Work and Activities
|
21
|
Coordinating the Work and Activities of Others
|
21
|
Thinking Creatively
|
20
|
Developing Objectives and Strategies
|
18
|
Training and Teaching Others
|
17
|
Performing General Physical Activities
|
17
|
Controlling Machines and Processes
|
16
|
Estimating the Quantifiable Characteristics of Products, Events, or Information
|
15
|
Inspecting Equipment, Structures, or Material
|
15
|
Coaching and Developing Others
|
15
|
Judging the Qualities of Things, Services, or People
|
14
|
Monitoring and Controlling Resources
|
14
|
Guiding, Directing, and Motivating Subordinates
|
14
|
Developing and Building Teams
|
13
|
Selling or Influencing Others
|
10
|
Provide Consultation and Advice to Others
|
5
|
Staffing Organizational Units
|
3
|
Operating Vehicles, Mechanized Devices, or Equipment
|
3
|
Drafting, Laying Out, and Specifying Technical Devices, Parts, and Equipment
|
2
|
Repairing and Maintaining Electronic Equipment
|
1
|
Repairing and Maintaining Mechanical Equipment
|