Receive and process incoming orders for materials, merchandise, classified ads, or services such as repairs, installations, or rental of facilities. Duties include informing customers of receipt, prices, shipping dates, and delays; preparing contracts; and handling complaints.

Education: These occupations usually require a high school certificate or diploma.

Expereince: Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.

Training: Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.

• Customer Service Representative, Materials Specialist, Order Clerk, Warehouse Clerk, Administrative Assistant, Hub Associate, Materials Scheduler, Order Analyst, Order Entry Administrator, Order Entry Representative